CUSTOMER
SERVICE AND RESPONSE TIME
Your assigned consultant
is available around the clock -- 24 hours a day -- for an ASAP return
call
Our professional,
knowledgeable customer service team responds to client needs with a sense
of urgency
ABOUT
OUR EMPLOYEES
Our technical sales
and consulting associates are experienced in working with small companies
We provide our consultants
with on-going technical training
MINIMIZE
AND CONTROL CLIENT COSTS
We bill clients only
for actual time and material costs -- there are no minimum requirements
Account management
is "baked" into the cost of doing business
We help clients make
cost effective technology decisions that allow for future flexibility
& growth.
Our clients enjoy
an increased return on technology by investing in a solution that will
grow with them and increased productivity by minimizing their learning
curve
What's
Different about us
At
Carlin I.T. Services, Inc. we believe that it takes more than technical
savvy to keep your network and desktop PCs up and running. We believe
that providing unparalleled customer service is an essential part of our
service offerings.
That's why we've worked hard to develop a unique approach to service that's unequalled in the industry. Our approach to service is comprehensive and fosters a relationship with your business. Key service components include:
Preventive
Maintenance
The ideal time to identify and resolve a technical problem is before it
occurs. Carlin I.T. Services, Inc. provides careful maintenance of your
computers to dramatically reduce the chance of a crash or data loss.
Our regularly scheduled preventive maintenance program provides the following services at least every 90 days:
In
addition to routine backups, a complete network backup is created and
stored off-site
Backup tape drives
are cleaned and checked
A random sampling
of files from a recent backup is restored and tested for accuracy to ensure
that the backup process is working properly
User workstations
are updated with the latest version of your virus-check software to ensure
that you're protected against newly identified viruses
Hard disk check and
repair utilities are run on key servers and workstations to identify and
resolve corrupt files and disk format problems
Administrator passwords
are changed to further promote security
Effective
Communication
At Carlin I.T. Services, Inc., we keep you apprised of work that's in
progress and of work that's been completed. Our consultants and technicians
leave a written summary that explains the problem or project they were
working on and the outcome.
Similarly, our invoices provide clear explanation of work performed and are an excellent resource for better controlling and evaluating your computing costs.
